Milne, Graeme J. (2007) British business and the telephone, 1878-1911. Business History, 49 (2). pp. 163-185. ISSN 1743-7938 (Online); 0007-6791 (Print)
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Most research into the early telephone system has focused on telephone providers rather than users, and this article begins to address that imbalance. The telephone was initially used to improve internal communications within firms, by connecting offices with warehouses, or by enabling staff working away from the office to report back. With the expansion of exchange networks, the commercial, intermediary and brokering sectors became heavy users of the technology for routine information transfer within business districts. Business elites continued to favour face-to-face contact for strategic business negotiations, however, and delegated telephone use to their employees.
|Additional Information:||Online Publication Date: 01 March 2007|
|Uncontrolled Keywords:||Telephones; office practice; business communications; white collar workers; urban infrastructure|
|Subjects:||D History General and Old World > D History (General)|
|Departments, Research Centres and Related Units:||Academic Faculties, Institutes and Research Centres > Faculty of Arts > School of History|
|Publisher's Statement:||This is an electronic version of an article published in Milne, Graeme J. (2007) 'British business and the telephone, 1878-1911', Business History, 49:2, 163 — 185. Business History http://www.informaworld.com with the open URL of your article: http://www.informaworld.com http://www.informaworld.com/openurl?genre=article&issn=0007-6791&volume=49&issue=2&spage=163|
|Deposited On:||19 Aug 2008 09:47|
|Last Modified:||29 Mar 2012 11:01|
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